This course introduces employees to the IT Service Desk and ServiceDesk Portal at ArcelorMittal Tubular Products Al-Jubail (AMTPJ) and JESCO.
Through a short video, employees will learn how to access IT support, report technical issues, submit service requests, and understand the difference between incidents and service requests. The course also covers available support channels, request approval workflows, and how to follow up on submitted tickets.
Upon completing the video, employees must pass a short knowledge assessment with a minimum passing score of 70% to successfully complete the course.
